Can I cancel my ticket?

Yes, you can cancel your ticket under the following conditions:

If you return the ticket to the ticket office (or you make a cancellation by phone or e-mail) more than 48 hours before the departure of the coach from the starting point of the journey, a 25% cancellation fee will be deducted from the original price of the ticket. If you make a cancellation less than 48 hours and more than 2 hours before the departure from the starting point of the journey, a 50% cancellation fee will be deducted from the original price.  No refund is possible if the ticket is being returned or cancelled less than 2 hours before the coach departure.

Refunds for tickets with an open return date are only possible for valid tickets (which have not yet reached their expiry date).  Upon cancelling the return portion of a ticket (for an open ticket or a reserved date of return), the traveller will be refunded the difference between the price of a return ticket and one-way ticket.



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